U.S. POLICY

Shipping Services:

We are pleased to offer complimentary ground shipping on all U.S. domestic orders. Ground and Express orders are delivered in 1-5 business days, delivery service is offered Monday-Friday. For express service, please see our rates below.

Please note:

All online orders placed before 1 pm EST are eligible for same-day shipment. Processing times may vary during sale periods. Orders placed on Friday before 1 pm will arrive the following week, orders placed after 1 pm will ship out on Monday.

The Webster requires adult signature with delivery for orders over $1,000.

If your order total is below $1,000 and you would like your package to require a signature please email us promptly, just after ordering at care@thewebster.com, or call us at: (786) 442-6220 and we will update your order.

Clients are also welcome to request a waiver of this requirement after ordering, however, this will waive The Webster's responsibility for lost or stolen packages.

We are happy to offer in-store pick-ups for any orders made online. Please be sure to coordinate your request with our customer care team at care@thewebster.com.

If you are shipping within the USA, local sales tax will be charged on orders shipping to California, Florida, New York, Texas, Georgia, and Illinois.

INTERNATIONAL POLICY

Shipping

DHL is our primary international shipping carrier supported by Global-e. Please select your desired destination and currency by clicking on the flag icon located at the top right corner of thewebster.com main page. Once you are ready to checkout, we will calculate the order total in your preferred currency, including any applicable duties and taxes, as determined by the destination's customs authority. 

Our International Shipping Rates are:

• $20 flat rate for all International Orders under $300USD.
• Orders above $300USD get complimentary shipping. 
• Canada, Australia and UK orders get complimentary shipping on all orders, taxes & duties still apply. 

Upon placing an order, you will recieve an email confirmation summarizing your order details. Please allow 1-2 business days for our team to process your order, once DHL collects the package you will recieve another email notifying you of the tracking number. You can also log into your account  here to see your order history and tracking information.

Shipping to Canada:

• Free Shipping on all orders 
• Duties are not applicate for items shipping from the USA into Canada 
• Taxes are calculated at checkout  
• Taxes paid are non-refundable if you wish to return your order 

Taxes & Duties may stay as is. 

Africa

Arab States

Asia & Pacific

Europe

CANCELLATIONS

You can cancel your order, for any reason, up to the moment it is processed by the boutique. Once it has been processed, you cannot cancel but you may return your order. Upon receipt of your package, we will refund your payment method in full.